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Frequently Asked Questions

We have immediate answers to your burning questions

General Questions

How often should a maid come?

For most homes in Columbia, standard house cleaning services should be booked on a weekly or biweekly basis. However, large households, or households that contain shedding pets or energetic children, may need to be tidied up more frequently.

What is a move in and out cleaning service?

A move in cleaning is an in-depth maid service that's performed on a new home shortly before the new occupants arrive. It's designed to ensure your new place is spotless and free of harmful microbes, parasites, fungi, toxins, allergens, and other unhealthy substances. On the other hand, a move out cleaning is performed on your old home in Columbia after you've already taken your belongings out. Its purpose is to prepare the property for rental or sale (if you're its owner) or prevent disagreements with your landlord (if you were a tenant) and help ensure you get your full security deposit back.

What is the difference between a deep clean and a standard clean?

The difference between a standard maid service and a deep cleaning is like the difference between going to the salon for a trim and getting the whole shampoo-color-cut-blowout treatment. At Diamond Elite Maids, our deep cleaning service is a full-blown makeover. However, this type of service is about more than looks. Chances are, if you’ve been too busy to keep up with the basics, a few hidden nasties have been building up. You may or may not be aware of mutinous mold in your downstairs bath, the dust bunnies accumulating in your living space, and the half-eaten sweet potato under your sofa. Skipping these chores can create unpleasant odors and exacerbate allergies. Not to mention gross out your guests and start arguments. If you’re still working from home, or entertaining friends, you’ll want to sanitize common areas more thoroughly and frequently than ever. Plus, if we’re honest, we really want to wow you! And deep cleaning your place in Columbia is the best way to show you what we can really do. We go high and low to flush and brush dirt and debris from places that you rarely think about, but that your mother-in-law will certainly check. Yikes! That's why we like to start our recurring maid service with a comprehensive service. This gives you and us a benchmark by which to measure all future appointments. Every two to three months, you can set up another appointment to keep that sparkling look and fresh smell. You may also want to schedule it before or after parties, holidays, and other special occasions.

Do you tip apartment cleaners?

Tips are never mandatory, but they're always appreciated! If you feel your technician has done a particularly good job, don't hesitate to tip them in person, or leave a tip someplace where they will easily find it, such as on the kitchen counter or the dining table.

Who offers detailed regular, deep & move out/move in house cleaning services near me in Columbia, SC & the vicinity?

At Diamond Elite Maids, we're an acclaimed housekeeping service provider that prioritizes customer satisfaction and readily goes above and beyond to deliver maximum value to our clients every time. Whether you're in need of standard, deep, and move in/move out cleaners near you, you can trust us to meet your needs with utmost care and efficiency. Our service area includes Columbia, all of its neighborhoods and most of its surrounding cities. A few of the more popular areas include West Columbia, Elgin, Blythewood, Lexington, Cayce, Lugoff, Camden, Sumter, Winnsboro, Ridgeway, Irmo, Forest Acres, Dentsville, Orangeburg, Newberry, and Aiken. Not sure if we service your area? Just ask and we'll get back to you as quickly as possible. Contact us and book your appointment today!

What is included in a standard house cleaning?

Every maid service in Columbia has different standards and checklists. Are you wondering what is included in your Diamond Elite Maids home cleaning? You're in great hands. With our maid service we include the following:

Kitchen and Eating Area

Clean appliance surfaces (fridge, oven and dishwasher)

Load dishwasher

Clean outside/inside of microwave

Clean and disinfect countertops

Clean and polish sinks and faucets

General dusting

Sweep/vacuum floor

Damp mop hard floor

Empty trash

Bathrooms

Clean and disinfect tubs and showers

Clean shower doors and tracks

Clean and disinfect towel bars

Clean mirrors

Clean and disinfect countertops, sinks and faucets

Clean and disinfect toilets

General dusting

Empty trash

Sweep/vacuum floor

Damp mop hard floors

Bedrooms and Living Areas

Clean sliding glass door

Clean all horizontal surfaces (tables, stands, dressers, etc)

General dusting

Make beds and tidy pillows (change linens if left out)

Clean mirrors

Remove trash

Vacuum floors and stairs

Damp mop hard floors and stairs

What is included in a deep house cleaning?

We recommend the deep house cleaning for any customers that are booking their first cleaning. We get your home in tip top shape which sets the stage for regular maintenance cleaning. Find out below what is included: All items from the Kitchen and Eating Areas Regular Clean list plus the following:

Clean outside of cabinets

Clean baseboards

Clean individual items/decorations

Clean doors and door frames

All items from the Bathrooms Regular Clean list plus the following:

Remove hard water stains from shower doors

Remove heavy stains from tubs and showers

Clean outside cabinets

Clean baseboards

Detail clean individual items/decorations

Clean doors and door frames

All items from the Bedrooms and Living Areas Regular Clean list plus the following:

Clean ceilings fans

Clean window sills and blinds

Clean sliding glass door tracks

Clean doors and door frames

Vacuum/dust mop under beds and accessible furniture within reach/reason

Clean baseboards

Are there services you don't offer?

What We Don't Do:

Clean bio-hazardous substances (feces, blood, etc)

Organization and decluttering, we are there to clean/disinfect

Outside window cleaning

Lifting or moving heavy furniture

Carpet/steam cleaning (but we can refer you to a partnered company)

Clean areas that are out of reach with a 2-step ladder/stool

Service clients who are disrespectful to our cleaners

Getting Started Questions

How do I create a Diamond Elite Maids Account?

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively you can create and log into your account at this link https://customer-portal.modernmaid.io/diamond-elite-maids/sign-in

Do you service my area?

If you live in the Columbia or Lexington metropolitan area including surrounding suburbs, absolutely. If you are not sure just shoot us a quick email, we’re fast!

What is included in a standard cleaning?

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

How much will it cost?

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

Do you bring your own cleaning supplies, products and equipment?

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Can I request special tasks or extras?

Sure thing. You can select extras at checkout. If you have already completed the booking form simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

Pricing & Policies

How can I view my Diamond Elite Maids Gift Cards?

Log into your account at https://customer-portal.modernmaid.io/diamond-elite-maids/sign-in and you will see any outstanding gift cards and respective balances. In addition, you can see any referral rewards you have earned for referring a friend.

How do I refer a friend?

Log into your account and get your referral id. Share this with friends. If a friend books through your referral id, your friend automatically gets a $25 discount and you earn a $25 referral reward that can be applied to future service.

Can I apply a coupon to an existing appointment?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Why are vouchers for first time customer only?

We want to provide a first time discount to everyone so they can see how awesome our service is!

I bought a voucher and would like to redeem it, what should I do?

In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

Manage Your Account

How do I log into my account?

How do I change my password?

You can submit a password change request on the customer login page at https://customer-portal.modernmaid.io/diamond-elite-maids/sign-in

How do I reset my password?

You can submit a password change request on the customer login page https://customer-portal.modernmaid.io/diamond-elite-maids/sign-in

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively you can email or give us a call and we will update your address for you

How do I change my credit card?

Log into your account at https://customer-portal.modernmaid.io/diamond-elite-maids/sign-in and update your card on file. Your new card will automatically be noted as your default card.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

Trust & Safety

Can I trust my cleaning professional?

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a certified Diamond Elite Maids cleaner.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by square and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Yes they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your 100% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund

STILL have questions?

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Book an appointment now and start to enjoy the advantages of the "Diamond Difference" with Diamond Elite Maids!

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